Privacy policy

Last updated: September 13, 2026

Who we are

Instow Sands Community Interest Company is a Community Interest Company registered in England and Wales (company number 17330414). Our registered office is Rt Marke, 69 High Street, Bideford, Devon, EX39 2AT.

We are the "data controller" for any personal information collected through this website. If you have any questions about this policy or how we handle your information, you can contact us at info@instowsandscic.co.uk.

What information we collect

This website does not use analytics or tracking tools, and we do not collect personal information from you simply for visiting it.

The only personal information we collect is what you choose to give us when you use the contact form:

  • Your name
  • Your email address
  • The content of your message

Our website host also keeps standard server logs (for example, the IP address and browser type of visitors) for security and operational purposes. We do not use these logs to identify individuals.

Why we collect it and our lawful basis

We use the information you submit through the contact form to:

  • respond to your enquiry
  • follow up on anything you have asked us about

Our lawful basis for this under UK data protection law is legitimate interests – it is necessary for us to process your details in order to reply to you, and we consider this to be what you would reasonably expect when you contact us.

We will not use your information to send you marketing or newsletters unless you have specifically asked us to.

Where your information is stored

Contact form submissions are collected and stored by Webflow, the platform that hosts this website. Webflow is based in the United States. Webflow stores this data under safeguards recognised by UK data protection law, including the UK Addendum to the Standard Contractual Clauses. You can read Webflow's privacy policy at: webflow.com/legal/privacy.

Form submissions are also sent to our email account, which is provided by Microsoft 365. Microsoft stores data under equivalent safeguards. You can read Microsoft's privacy statement at privacy.microsoft.com.

We do not sell your information or share it with anyone else, except where we are required to by law.

How long we keep it

We keep contact form submissions for up to 12 months after your enquiry has been dealt with, after which they are deleted. We may keep correspondence for longer where it relates to an ongoing project or matter you have contacted us about.

Cookies

This website does not set any cookies for tracking, advertising or analytics. Any cookies that may be set are strictly necessary for the website to function.

Your rights

Under UK data protection law you have the right to:

  • Access – ask for a copy of the personal information we hold about you
  • Rectification – ask us to correct information that is inaccurate or incomplete
  • Erasure – ask us to delete your information
  • Restriction – ask us to limit how we use your information
  • Objection – object to us processing your information where we rely on legitimate interests
  • Data portability – ask for your information in a format that can be transferred elsewhere

To exercise any of these rights, email us at info@instowsandscic.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint

Links to other websites

This website may contain links to other websites. This privacy policy applies only to this website, so if you follow a link elsewhere, please check that site's own privacy policy.

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with an updated date.

Contact us

Instow Sands Community Interest Company
Rt Marke,
69 High Street,
Bideford, Devon,
EX39 2AT
Email: info@instowsandscic.co.uk